Q. I am watching in Chrome browser, and need to re-engage the audio every time I load the stream.
A. Chrome browser policies require audio muting for every time a stream loads (character selection or switch). While many of us still enjoy the experience on Chrome, if this is a major inconvenience for you, consider using Firefox, Safari or Android (FB App).

Q. Using Chrome browser, I cannot access the audio button, it takes me to share instead. 
A. You have a rare issue. Please try opening in Incognito mode on Chrome, or on Firefox, Android App or Safari.

Q. I am on an Android device, and the video resolution does not look high quality. 
A. Sometimes on Android, when first loading the show it may default to a lower resolution stream for the first couple of moments. If the quality does not improve after a few minutes, try reloading the stream. This issue may be particularly prominent when on Wifi.

Q. I am on a computer browser, and the video resolution does not look high quality. 
A. If reloading the stream a couple of times does not result in better video quality, the next step is to manually set the video to a higher quality. Within the Rival Peak app, tap the space below the Facebook icon four times to open the debug menu. Click on “Video Settings” and navigate to the bottom right corner. You can change the resolution here manually. Please press “Hide video settings” again, and then tap four times below the FB icon to close the debug menu. Note that this will not work on Android devices.

Q. When I turn on audio and switch streams, the video is paused.
A. Unfortunately, your browser is having trouble accepting the unmute functionality. Please mute and try stream switching again. If you continue to have this issue, please contact our technical support here.

Q. I am hearing a repeated noise or have concerns about a particular audio/SFX I heard.
A. While that might be part of the experience, it’s possible that you’re encountering an isolated technical issue. If you continue to have this issue, please contact our technical support here.

Q. Why is the audio different on every stream?
A. Each of the contestants on Rival Peak has their own self-selected playlist. Feel free to listen and get to know them a bit better.

Q. I’m getting “Be Back Soon” error messages
A. There are a number of reasons why you may be getting Be Back Soon messages. First, try clicking on the character you are watching, or closing and reopening the instant game. Or waiting a few minutes. One possibility is difficulty connecting to our servers, or your device may not be compatible. If you continue to have this issue, please contact our technical support here, and we will do our best to address your issue. 

Q. Do I need to refresh my page everytime I encounter “Be Back Soon”?
A. If this screen does not go away, try clicking on another contestant’s avatar to switch focus and come back. If this does not work, you may need to refresh your page.

Q. When I come back to my browser after changing tabs or programs, I see Be Back Soon and need to close the app/browser window.
A. Your browser is trying to save you bandwidth by turning off the video streams. If you want to keep them on in the background, try unmuting the audio – this can serve to inform your browser that your are still interested in the stream, even if you are not focusing on that window all the time. 

Q. Why do I see “New Episode of Rival Peak Starting Up Soon”?
A. Rival Peak airs in daily 8 hour episodes. To let everyone in the world get the same ability to interact with Rival Peak, we re-start each day’s 8 hour episode three times: 10am PT, 6pm PT, 2am PT. Ten minutes before a new episode, the streams will briefly go offline to set up for the new broadcast. Note: Tuesday night into Wednesday morning Pacific time we will repeat Tuesday’s episode.

Q. Why is Rival Peak offline on Wednesdays?
A. We enter a weekly maintenance period to get ready for that night’s Rival Speak episode on Wednesdays between 10am PT and 6:30pm PT. Rival Speak is offline during these times. Be sure to catch the latest Rival Speak on Wednesdays at 6pm PT.

Q. My score is not updating immediately
A. It can take up to ten minutes for your actions to be reflected in your score, though it will usually be much faster. 

Q. Why can’t I participate in the daily vote immediately?
A. Your participation and attention make Rival Peak better. In order to qualify to participate in the daily vote, you must generate a certain amount of score each day. Catch up on some dialogs, or watch for a few minutes – you’ll be able to vote in no time!

Q. How do I control the characters/Who are the players?
A. While your input makes Rival Peak better, it’s important to know that the contestants have a mind of their own, though they do listen to our suggestions. 

Q. How is scoring counted?
A. Scoring cutoff is every Saturday evening; the characters with higher scores will survive elimination so be sure to help them!

Q. Can we repeat days to see missed dialogs?
A. Rival Peak happens in real time. As the story branches and characters get eliminated, the show changes– even we don’t know how it will end or what the community will do. So if you really want to see the continuation of a specific storyline or dialog branch, including helping a character survive elimination, it’s up to you to rally the rest of the community to your cause!

Q. What happens to the livestreams when Rival Peak ends?
A. Rival Peak may look and feel like a video game, but it’s actually very different. It’s what’s known as a MILE, or Massive Interactive Live Event and like all events, they do have an end. Once a stream comes to an end, all we will have is the memory of the event, as well as the results that we have contributed to. Fear not, Rival Speak will remain for you to come back and enjoy anytime. 

Q. How do I help affect the outcome? Why are some characters greyed out?
A. If you see a contestant with a greyed-out avatar, they have been eliminated from the competition. Your participation and engagement is what saves characters from elimination. Every minute of a contestant’s stream you watch, every dialog you read, every vote you cast, every project you assist them with increases their weekly score and helps them survive elimination.

Q. I see characters talking about an event? How do I catch up on things I missed?
A. Check out the Facebook Rival Peak page to quickly catch up on the latest events in the storyline, and Wil Wheaton’s Rival Speak, airing at 6pm PT every Wednesday, to catch up on all the latest and greatest details you may have missed.

Q. What are the characters doing with things like Obsidian/Spare Parts/Etc?
A. Part of the contestants’ activities during Rival Peak is to gather resources and items to help them survive and move on. When they complete these tasks, they the contestants’ score itself increases, helping them survive elimination.

Q. What are the goals I see on each character like Warmth and Nutrition?
A. The contestants, like us, have real time needs. You can help them fulfill their needs by setting their goals when they ask you what they should do. You can also contribute to them as they work on projects. This will increase their score and help them survive elimination.

Q. What are the green up and red down arrows I see on the character bubbles?
A. These let you know which characters are trending up and down based on viewer engagement, in real time. 

Q. I am having issues with Edge, Opera or other browsers
A. Current supported browsers are Chrome (Windows and OSX), Firefox (Windows and OSX), Safari (OSX) and Android (FB App).

A. While it might not be a 100% fix, try this. Go to Settings —>Battery —>Turn Low Power Mode on, wait about 5 seconds, and then toggle it back off. Then, reenter the show and see if you are still frozen. If your phone is in low power mode, it will affect the streams and the capability to funnel the data from us to you, so if your phone is below 20% power and you have low power mode enabled, it will need to be turned off to continue to experience the show.

Q. I am having trouble with the video overlapping/breaking
A. Try refreshing the window, and if you continue to have this issue, please contact our technical support here.

Q. My overlay is flickering after stream switching
A. Try refreshing the window, and if you continue to have this issue, please contact our technical support here.

Q. Firefox is not able to fullscreen
A. This is a known bug, please report it to Facebook

Q. I am seeing “Video Unavailable”
A. Sometimes streams can go down. Please wait a few minutes and try to access again. If you continue to have this issue, please contact our technical support here.

Q. I live in X country, can I access Rival Peak?
A. The Rival Peak instant game is available in most countries that Facebook instant games are supported, but not all.

Q. My instant game disappears when left in background in Chrome 
A. This is an Instant Game bug due to recent Chrome changes on background tab optimizations. Please refresh the page.

Q. I am having issues playing on Android in Chrome browser
A. Please try accessing and viewing inside the Facebook app.

Q. I am having issues playing on Facebook Gaming’s app
A. When playing inside Facebook Gaming, do not use the “Continue Playing” and be sure to “Quit” the application each time, otherwise the streams may not be updated.

Q. I am having issues playing on iPhone
A. Unfortunately, iPhones are not supported at this time.

Q. I am having issues playing on iPad
A. Unfortunately, iPads are not supported at this time. While the streams will load in browser, it is not officially supported and may have issues.

Q. How do I delete my data?
A. In the Rival Peak app, tap the space below the Facebook icon four times. You will find a command letting you delete your user data. Close window afterward.

Q. What personally identifiable information data do you store?
A. We store an obscured IP address, but that is it. We do not have access to any of your personally identifiable information.

Q. Characters are walking in place
A. The contestant telemetry may be having an issue, please contact our technical support here.

Q. I have found a “Missing Translation” error
A. Try refreshing the window, and if you continue to have this issue, please contact our technical support here here.

Q. My Android app went black and won’t let me do anything
A. Please close out of the Rival Peak app and try again in a few minutes.

Q. I am watching on Android and browser and the streams are not at the same time
A. Different browsers/applications will sometimes be offset from each other, as much as 10-15 seconds

Q. I saw a weird bug or camera angle
A. Screenshot it and share it with the community! We are always on the lookout for bloopers.

Please submit a technical issue through our Twitter page here.